Deborah M. • Manchester Center, VT • March 01, 2015
My Repair & Advice
GREAT customer service & arrived within 2 days!
It was relatively easy to install, and nice to find a Youtube video by your company as well. There was a minor snafu that your video on Youtube overlooked.
Even though the video did mention to remove the broken piece from where it originally inserts, it MAY have been more complicated than it actually was.
It wasn't easy trying to remove the broken piece inside (very small area), and it may have been possible to replace the entire switch piece (which I saw for $75.00), but husband found another Youtube video that mentioned something with the drum, which had a spring that bounced out. In the end, everything turned out fine, and nothing else was needed. He never found the broken piece, so it probably dropped down somewhere.
Regardless, my washer is back up & running again.