The baking element on our 28 year old oven decided to quit on new year's eve while preheating we heard a loud crackling pop which was the element shorting out it bubbled and started smoking
Cynthia B. • Waukesha, WI • January 06, 2015
Appliance: Model JB400GJ3 (YEAR 1987)
My Repair & Advice Featured Story
Of course, these things always seem to happen on a holiday! Luckily we were not having guests for dinner - so quickly changed our eating plans for the evening. I went directly online and Googled "Bake elements for GE ovens". At first I did not think I would have luck finding this part because of the oven's age. AppliancePartsPros.com was one of the service dealers listed first and catered specifically to GE appliances and parts. So, I typed in the Model number and low and behold, a screen of specific replacement parts was quickly presented. I was able to order the part on Wednesday, 12/31 at 4:30 p.m. and by Saturday the replacement element was delivered to our door. If not for the New Years Day holiday, I am sure it would have arrived on Friday. Meanwhile, we watched the repair video provided on your Web site which was super helpful as it gave great visual instruction showing almost our exact oven, and important tips like not letting the wires fall back into the insulation. We were also able to read helpful and reassuring reviews from others who dealt with the same issue. Within 15 minutes, my husband had the part installed and tested. We are so thrilled with Appliance Parts Pro! The proper part arrived in tact, quickly and with helpful online instructions - all contributing to a successful repair! The best part is, because of Appliance Parts Pro, we did not have to research the purchase of a new stove/oven and my husband was able to finally able to enjoy that dessert! What at first seemed like major problem for finding a part, turned in to being a very easy fix saving us $$$'s by not having to purchase a new appliance and a lot of aggravation in tracking a part for the quarter century old item. We like to buy quality household goods and then take care of those items to prolong their life span and avoid costly replacements. In this age of disposable everything, it was extremely refreshing to have the resources from Appliance Parts Pros available. Thank you so much! We will certainly recommend your company and/or use you in the future if needed.