Clothes washer agitator was not moving
Robert C. • Guthrie Center, IA • August 29, 2014
My Repair & Advice
This problem had occurred on another washing machine I owned so I had an idea what the problem was. After removing the agitator top cap and the inside agitator cap, I could see that the agitator dogs (the small plastic cams (4) that connect the inner agitator to the outer agitator) had worn out; the little teeth on the cams were gone.
I ordered a parts kit from AppliancePartsPros.com. It arrived two days later (quick shipping). The cam agitator repair kit contained all the necessary parts to fix the washer. The included instructions were thorough and within 15 minutes the repair was complete.
To be detailed, after pulling off the top agitator cap and pulling out the inner agitator cap (the inner water seal cap has an o-ring, which should be replaced later in the process), I used a ratchet with an 8 inch extension and socket to remove the bolt holding the agitator in the washer. The bolt has a rubber washer on it which should be replaced during re-assembly (a new washer was included with the kit). Pulling up on the agitator removed it from the washer. Inside the agitator the cams, plastic bearing plate, and cam assembly were replaced according to the instructions and the old parts were discarded. I used some petroleum grease on the plastic bearing plate, according to the instructions, and re-assembled the agitator. A new rubber washer was placed on the bolt and the agitator was bolted in the washer. A new rubber o-ring installed on the water-seal cap completed that part of the repair.
After re-assembly I tested the action of the agitator by moving it with my hand. As it should be, the agitator moved in the proper direction and locked up to the lower agitator nice and tight.