Grease has gotten into the tub, does this mean the seal on the bottom of the agitator is bad?
Answer Hello CD,
The majority of the time, when a customer complains of grease in the washtub, it isn't grease at all, but fabric softener. This is most likely fabric softener. If you put a spot of the fabric softener on top of the dryer and look at it everyday, it will start out blue. It will slowly change to green, then yellow, then brown, and finally black. This is a common issue that technicians have to deal with. You see, fabric softener is made of 80 to 90 percent animal fat. The remaining content is colorings and a lot of perfumes to mask the smell of its' decomposition.
The whole issue is caused by the fact that the animal fat it is made of is "clingy". It's like when you fry bacon and the grease pops out onto the counter top. You can't just wipe it up because it just smears. You have to use a cleaner that "cuts" the grease. Well, when the fabric softener is poured into the dispenser straight from the bottle, it's very thick and clings to the dispense cup and sticks to the inside of the agitator. This part that sticks builds up over time and by the time a chunk breaks free and gets into the wash, it is usually yellow, brown, or black. This makes the customer think the transmission is leaking oil or grease on the clothes. In reality, the transmission oil, when it leaks, will leak onto the floor. The only time I ever saw oil actually get into the tub area was a stopped up vent on the transmission housing and when the oil got hot and expanded, it got into the tub. That was one time in 21 years of fieldwork.
So, I strongly believe that the unit just needs to be cleaned out and possibly run a sanitation cycle to remove what cannot be easily reached by just pulling the inner tub. If you look under the agitator, I think you will be astounded at the build-up.
The washer agitates, but the tub spins the clothes around instead of washing?
Answer Hello Mary. You need to remove the agitator and see if the bolts are broke 137539500 on the trunnion bracket. If so, it will cause this issue you are having with the unit.
In regards to the agitator: I remove the softner cap and cup dispensor to clean them out. I have noticed water in the center of the agitator. This water does not apear to drain out after a spin cycle. Is there something wrong with the agitator or is this normal. Also the water seems to be a bit stagnant so I have to assume it is not draining out. Any insight will be greatly appreciated.
Answer Hello John. It is not common for the agitator to hold dirty old water. You need to check and make sure the weep hole on the agitator is not clogged. If there is not one on the model number you provided, you will need to check and see if the agitator is cracked and allowing water to enter the agitator. It may be fine and only needs to be removed and the old water cleaned out of the agitator. If it is cracked or bad, you will need to replace the agitator 131427200.