Neither lower, or upper elements get hot, the thermostat is good. Would the relay board be bad?
Answer Hello Mike. You need to make sure the thermal switches 318004900 are not tripped on the unit. If it is good, replace the control board on the unit.
The upper oven on my double oven does not heat at all. The bottom one works fine. Is there any easy way to tell if the problem is with the control panel board or the relay board?
Answer Hello Keith,
You should first check the safety thermostat 318004900 which is manually re-settable and opens the circuit to the heating elements. It is recognized by a dark red button in the center of it. Be aware that the power to the unit should be off before attempting to reset this thermal cutout since power will be on one or both sides of it on the naked terminals. If it has not tripped and the element checks out good, the issue is now most likely the relay on the control 316429710. There will be one safety thermostat for each bake compartment. These are normally on the back of the unit.