When I press the paddle for the ice the light comes on, there is a motor sound, but the part the moves the auger does not move. When I press the water paddle, the light comes on and it clicks but no water comes out. Is it possible that it's frozen back there?
Answer Hello Charlene,
It sounds like the auger motor is freezing up. This can be caused by the temperature being set too cold in the freezer section. To thaw it out, remove the ice bin and use a hair dryer on the auger motor cover, (back of shelf where the ice bin sets). It takes about 15 minutes to thaw it out like this. If this doesn't correct the issue, open the door, remove the crusher bin, and try turning the auger drive bar by hand. If it turns without turning the auger motor, the drive bar (AP4298816)
and/or the auger motor (AP4316002) shaft are stripped and will have to be replaced.
The water reservoir is probably frozen from lack of air circulation. If the fresh food temperature control is set too warm, this cuts down on the air circulation and the cold air will migrate to the bottom, freezing the water reservoir. The water reservoir can be thawed out the same way as the crusher solenoid. A hair dryer directed toward the water reservoir for about 15 minutes should result in water being dispensed. To correct the issue, set the freezer to a warmer setting and set the fresh food section to a colder setting. This will basically call for temperature more often and the fans will kick on, stirring the air which will prevent items in the bottom of the fresh food section, including the water reservoir, from freezing.