My refrigerator is running constantly. The freezer temperature is ok. The fresh food side freezes and has even broken the filter housing (due to water freezing). Damper control in fresh food side opens and closes with thermostat set all the way to minimum.
Answer Hello Willy,
First check the return air duct at the bottom rear, (behind the drawers), for any obstructions. If it is clear, check the damper for frost build-up and normal operation. If these check good, make sure the foam seal between the damper housing and cabinet liner is fully seated between the two so air cannot pass. If these all check good, the likely cause is the cold control 5304421768 fresh food side, or 240383703 freezer side, has likely failed. As a note, the freezer thermostat controls the compressor and the fresh food thermostat controls the damper.
Why do you sell the freezer control separate from the box and not the refrigerator control?
Answer Hi LA. It is the way the manufacturer recommends parts to be sold separately or as a upgraded group.Temp. control Part # 5304421768. Thank You.