Note: This question is for the older version of this part, but we thought you might still find it helpful
Our freezer was not freezing all of the food. so we decided to take everything out an unplug, seeing if it needed ANYTHING. It looks as though the bottom of the back panel has been sliced. I know it is not possible for it to be sliced, but that is what it looks like. And there was a ton of frozen ice behind. Not sure if that panel needs to be replaced or what the problem is. It is the panel that covers the Evaporator.
Kelly T. for Model Number LFFU1465DW6
Answer Hello Kelly. It sounds like you may have a defrost problem with the unit. Check and see if there is any frost build up on the back wall of the freezer. If so, you will need to test the defrost heater and the defrost thermostat. They should read closed for continuity when cold. You can test this with a multi-meter TJMA-DMT3. I will include a link at the end to assist you how to use the multi-meter if needed. If both parts are good, you will need to replace the defrost timer. Once the problem is repaired, you will need to thaw out the ice on the coils before the unit will operate properly. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html