I am getting an error code of F11 (shorted keypad) How can I tell if it is the keypad or the EOC?
Answer Hello Chris,
Disconnect the power for two minutes. If the fault code returns after power-up, replace the control 316418701. On this model, the touchpad and the control are one unit. The overlay is merely the part with the button descriptions on it.
My touchpad or overlay appears to have melted. Have you heard of this before and do I only need to replace the overlay or the entire thing?
Answer Amy, Yes, melted overlays do occur. Usually it's due to excessive heat from the rear burner because of an oversized pot or pan,or extensive cook times. Occasionally during a self clean cycle, if the oven is extremely dirty. You will be able to replace the overlay only, as long as the display from the clock is satisfactory to you. Thanks and Good Luck