How do I get inside the door to verify the spring is broken?
Answer Hello D.J.,
There is a plastic part around the inside of the door that is only about an inch wide. This is called the frame on this model. It clips into the door assembly from both sides of it. This makes it necessary to pry it carefully out using two small flat blade screwdrivers. You need not worry about getting it out on the hinge side of the door since you can work around the part when it is released from the door on three sides, (top, bottom, and handle end of the door). Be extremely careful with it since, if the retaining tabs are broken off, the frame will have to be replaced.