The ice dispenser works but only dispenses crushed ice. The led indicator lights work on both "cube" and "crush" buttons when pressed, but only crushed ice dispenses for either. What aprt do I need?
Answer Hello Jerry,
First, remove the crusher bin and pour your ice into a bowl. Make sure the smaller pieces of ice that tend to freeze together in the bottom of the bin are removed. Now make sure the little shift lever on the bottom of the bin moves the diverter in the crusher head. If so, look into the back of the shelf where it sits in the freezer and make sure the small square thing in there is in the down position. If not, pull it down and put the ice back into the bin and re-insert it into the unit and try dispensing. If it still does not work, run a hair dryer in the back of the ice bin shelf with the bin out. Warm the back of the shelf with the hair dryer for at least 15 minutes. If this makes the unit operate properly, the cube solenoid was frozen up. If it still does not operate properly, the solenoid will require replacement if voltage is getting to it. If no voltage is getting to it, the harness at the door hinge should be checked for broken or shorted wires. If these are OK, the micro switches in the dispense area should be tested.
The ice make only produces crush ice, no cubes. I took apart the front panel and looked inside, I see a circuit board which I believe is Dispenser Control board, and I see a switch. Not sure what the part failure is the problem. I would appreciate the help on isolating this.
You will want to check the crushed cube solenoid to make sure that it is not stuck in the up position and that it is not broken. To access the solenoid, pull the ice bin out and there is a square opening on the auger motor housing. If the solenoid is in the up position then pull it down and see if it dispenses cubes. If the solenoid is down then you will want to see if the shaft moves up and down and check to make sure that the solenoid is not broken.