My freezer has ice built up on the floor of it. What causes that? Also, the refrigerator does not get very cold. Thank you!
Answer Hello Sarah,
The ice in the floor is from the defrost drain being stopped up. This can be thawed out either by unplugging the unit and leaving the door opened for a couple of days or by the use of a hair dryer. If you use a hair dryer, you will need to remove the back wall in the freezer compartment to access the drain. After you get the ice melted away so water starts draining down it, you should use a piece of weed eater line to chase the line. Then before re-assembly, pour about 2 tablespoons of white vinegar down the drain. Now before you can trust the problem to not recur, you will need to set the freezer to a setting warmer. This will help with the not cooling good complaint.