The ice maker was not dispensing ice needed a replacement ice bucket & auger assembly
Vicki K. • Indialantic, FL • September 09, 2014
Appliance: General Electric Refrigerator PCF23NGTEWW
My Repair & Advice Featured Story
After searching for the ice bucket & auger assembly online, I found several websites that said they had the right replacement assembly for my refrigerator. I ordered one from another website first, but when it arrived it was not the right size-it was too big. The company told me to return the assembly but they didn't know if they had the assembly I needed. So...back to the internet to search again.
This time I came across AppliancePartsPros.com & searched on their website for the assembly. The result of that search came up with what looked like the right assembly, but I was unsure about ordering it because of my previous experience. I called the Customer Service phone number & explained my situation to Holly. She was so courteous & professional, & was able to tell me that I had the correct replacement assembly for my refrigerator. Holly took my order over the phone & told me to expect the assembly in a few days.
Imagine how pleasantly surprised I was when the assembly arrived the very next day! I opened the box, washed the new assembly, took the broken assembly out & slid the new assembly into place - PERFECT FIT! Less than 15 minutes & no tools required!
I have since discovered that AppliancePartsPros.com has a tool on each parts page where you can enter your appliance's model number & it will tell you if the part is the right one - so you don't even have to call! Really nice feature, but then you don't get to talk to Holly!
Thank you, AppliancePartsPros.com, for such a positive internet buying experience! I will definitely recommend your site to everyone I know!
P.S. I tried to submit this review right after I received my replacement part, but was unable to because "None" was not an option under the "Which tools did you use?" question. Without answering that question I couldn't proceed. I revisited the review page today & was delighted to notice that the "None" option is now available. I was finally able to submit my review!