My refrigerator stops cooling on the refrigerator side and then things start to get soft on the freezer side. I unplugged the unit for 24 hour and some water ran out of the bottom. Plug it back up and everything starts to work again for a week.
Answer Hello Josie. It sounds like you may have a defrost problem with the unit. Check and see if there is any frost build up on the evaporator coils in the freezer. If so, you will need to test the defrost heater and the defrost thermostat. They should read closed for continuity when cold. You can test this with a multi-meter TJMA-DMT3. I will include a link at the end to assist you how to use the multi-meter if needed. If both parts are good, you will need to replace the control board. Once the problem is repaired, you will need to thaw out the ice on the coils before the unit will operate properly. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html
I have a side by side Kenmore model 363.9565484, made by GE. My problem started with noticing soft ice cream (no problem since it was easier to scoop). As months passed, the ice cream became softer and freezer items were not always hard frozen either. I also noticed that the veggies were getting frosted. I turned the freezer cold setting way up (near Maximum) and the freezer was working again, but the fresh food was too warm. I turned the fresh food cold control to colder (well above initial) and that worked for a while. Then, the cycling on and off became erratic, with the compressor not cycling on until both freezer and fresh food were way too warm (melting ice and warm milk). Once it did cycle on, it ran for hours until the fresh food side was too cold, frosting the veggies. I could somewhat manage this by turning the fresh food cold control full on to start the compressor (then backing it off) or turning the fresh food cold control full off to stop the compressor (then turning it back up). I finally gave up and had a repairman come. He replaced the cold control WR9X499 and that helped tremendously. The freezer now worked fine on the initial setting, but the fresh food side ran too cold. I now have the cold control on the fresh food side turned down as low as it will go (next to off) and it is 36-40 F in the fresh food compartment. With this setting, the freezer is about 5-10 F. The compressor seems to cycle normally, but the veggies still occasionally get slightly frosted. If I turn the fresh food control higher (away from off) it gets too cold, but the freezer still works just fine. What's up? Why does the fresh food cold setting have to be next to off to avoid frosting things? Could the new WR9X499 not be working properly, or is there another problem? I do know that having the fresh food control all the way down by off is not right, and I suspect it should be working somewhere near the initial setting mark. I have made sure that there are no air flow blockages at the back or sides of the shelves, and that nothing is restricting air flow near the cold control levers and sensor area. That does not seem to be the issue. Thanks!
Answer Hello Robert,
This sounds like you have a possible combination of two problems. A possible air leak and a defective damper and/or defrost timer. This is tough to diagnose without the correct model number. This would enable us to look at the exact configuration of the design you have in your home and we can more accurately diagnose the issue. If you could please verify the model number on the units' I.D. tag and post it, we can give a better diagnosis and even part numbers you will need for the repair. Thanks so much for your patience and understanding in this matter.