My freezer is not staying cold. The refrigerator side holds 34° no problem. The freezer goes up and down, 20° to 40°.
Answer Hello Tracy,
I would check the coils for a lint accumulation and make sure the condenser fan motor is running. If these are both satisfactory, I would check the frost pattern on the evaporator coils. If there is an ice ball at the beginning of the coils, (next to where the freon line enters the freezer compartment), you have lost freon and this will require a sealed system repair to be done by a freon certified technician.
Freezer ok, fresh food side not cooling, help.
Answer Hello Roland. From your description you are having issues with the defrost components. It could be a bad defrost timer/board, heater element or defrost thermostat. We will need the model number in order to provide you with the correct parts. Thanks!
Where is the defrost heater located?
Answer Hello Roland. The defrost heater is located on the evaporator coils. You will need to remove the back wall inside the freezer to access the defrost heater WR50X10063. Hope this helps.