I bought part#: WB55X10533 in January 2012. It is cracked. Is it under warranty?
Rd for Model Number WB55X10533
Answer Hello RD, all our parts have a 365 day (one year) no hassle warranty and return policy. If you bought the part from us, please call so we can confirm your order and ship you another part. Thanks!
If I order a new door frame how do I get the old one off ?
Kelly for Model Number JVM1440WH01
Answer Hi Kelly. You will start from the inside of the door. Use a putty knife to pry the outer choke plate away from the inner holding tabs. This is the inner door window cover. then you just remove all parts piece by piece noting where each door latch spring hooks to and every screw that holds the plate in connects. You can create a log in to our web page and enter your model # then complete a search of your model. This will provide you a pictorial breakdown of the door. Lay all glass & parts aside as you know the order of replacement. You will work your way to the handle and then you will carefully sandwich these parts together. Outer door part # WB55X10533. Thank You.