Can you tell me why the ice cube recepticle is freezing on the inside of the freezer and this does not allow ice cubes to dispense freely? I have tried to lower the temperature of the freezer, but this does not help at all. Any information you can post would be appreciated. Thanks for your help.
Answer Laurie, Since you increased the freezer temperature(reccomended to be 3 to 5 dgrs. F.), and still have the issue, you'll need to make sure the dispenser door "flapper" WR17X11653 is closing and sealing to the dispenser body. And that there is no frozen water or cubes in the bin. This would indicate an issue in the fill valve assembly WR57X10032 causing the auger assembly to seize and not turn/dispense.
Will the auger fit my side by side refrigerator ? How to replace ?
Answer Hello Gerald. We show for the model number provided you will want to order auger part number WR17X11705. This answer was located on our Repair Forum, this is a free service in which technicians will assist with answering repair questions for our customers. Please use this link to assist in your repair: http://forum.appliancepartspros.com/refrigerator-freezer-repair/65505-replace-auger.htm . Hope this helps!