How do you know if the timer dial is in the off increment? Any help wil be appreciated! Thanks
Answer Hello Tom. There should be nothing on the control panel with lights on. Also, you can disconnect the power to the unit before any repairs are done. Hope this helps.
the detergent cup will not stay closed when you fill it.
Answer Glenn, you need to make sure, the timer dial is in the off increment, or the mechanical latch will not latch and lock the door. I don't think the timer cam will be bad but it is a possibility, I would start by dismantling the door and checking the catch lever and the tension spring on the dispenser. Thanks and Good Luck.