My Monogram side by side makes and dispenses crushed ice but won't dispense cubed ice when selected.
Answer Hello John,
since these units dispense crushed ice unless the solenoid activates and pulls the diverter back so the cubes can pass around it, I would first check the solenoid at the rear of the crusher bin located in the ice bin shelf. This is the place where the long rod from the crusher bin goes into the hole in the back of the shelf. This can be done by blowing a hair dryer on it for ten to fifteen minutes. Also, if there is an accumulation of small broken pieces of ice all frozen together in the bottom of the ice bin, the manufacturer recommends to clear this out ever 2 to 3 months, more often if necessary.
I hear no noise when pushing the water/ice dispenser. The lights on the display all work. The ice maker is making ice but it is very slow. What should I do next?
If the dispenser is not dispensing ice or water then you will want to check the wire harness at the bottom of the door to make sure that there is not a broken or loose wire. If this checks ok then check on the control board to make sure that there is power coming back to the control board for the ice or water and going out for the ice and water. If there is no power in then the display board would be the issue and if there is no power going out then the issue is the main control board.