My GE side by side freezer door does not close on its own. When closing by hand it also offers some resistance. I found some broken plastic half circles or rings around the bottom hinge pin. I replaced the lower hinge but still encounter the same problem. I think there may be another plastic part that attaches to the door that rides on the plastic cam that was riveted on the new hinge. I can't seem to verify this by the diagram. Any help or advice is greatly appreciated. Thank you.
Answer Hi Robert. The freezer door uses a shim cam Part # WR2X9443. The fridge door uses the same shim type part # WR2X7490 On top of the door. It also uses door stop part # WR2X7213, shim cam part # WR2X7491 on the bottom and cam riser is mounted on the door. It come with the door lower hinge kit part # WR13X746. The door itself does not have a inner bushing separate to sell. If you can use silicone and / or epoxy to insert these back in, this is all we can suggest. I gave the other part #'s to assist also. If a part You bought from us is received broken, then you can get it replaced. Please call 1-877-477-7278 A.P.P. Call Center. Thank You.
Door won't close all the way and stay closed. I have installed a new seal which it needed wondering if it needs new hinge cam or hinge cam riser.
Answer Hello Dianne. Make sure the new door seal is seating good aganist the frame of the refrigerator. If not, you may need to use a hair dryer to from the seal. Be careful not to melt the new seal. If so, you may need to replace the cams WR2X4901. Hope this helps.