My water line only works if I leave the door open for a few hours leading me to believe that the line is freezing, what could be causing this and how do i fix it? I dont want to be leaving the door open all the time. This kind of defeats the purpose of having a freezer!
Answer Hello Jorge,
Sounds like you need to adjust your temperatures. The controls only give a general idea of where to set them. I recommend setting the temperatures using a freezer thermometer. Set it in the freezer compartment and don't check on it until first thing in the morning after it's been closed all night. You should have the thermometer setting in a position where you can read it without touching it. If the freezer drops below 0°F, set the control to a warmer setting. Be aware that refrigeration is a slow process. If you make more than one setting adjustment within a 24 period, you are essentially lost and will not be able to predict what average temperature the unit will run at. It takes about three to zero the temperature in and then you can move the thermometer to the fresh food side. The temperature in the fresh food side should be adjusted to 35°F to 38°F. This takes about three days also to zero in. Then move the thermometer back to the freezer side and make sure the next morning that the fresh food adjustments have not changed the freezer temperatures to below zero.
There is also the possibility that there is a void in the insulation in the freezer door. Let's hope this isn't the case as it would require the replacement of the door. This is rather costly so adjust your temperatures first. Let us know if we can assist further.
The water flow coming out of the door dispenser is very slow, almost a drip. I have traced the lines and there are no kinks which leads me to beleive there is something going on in the dispenser. Any ideas of what to look at or replace?
Answer Hello Folly. I suggest to remove the water supply line from the water inlet valve and insure proper water pressure to the unit. If this check to have sufficient water pressure, I would next remove the water valve from it's mount and remove the water output line from it and dispense water to ensure the water valve is opening fully. If this checks out I would next disconnect the water line from the base of the freezer door and insure good pressure. If you get low pressure at any point, this pinpoints where the problem is originating. Most of the time this complaint is either caused by low water pressure or a bad water valve. Let me know if I can further assist and have a great day!