Hi. I have a HE GSH25JFTA refrigerator. I need to replace the thermisters. Looks like I need WR55X10025, but I would like to confirm that is the correct part for the model and if there is a total of three for the appliance. Your customer service rep says two total, your video shows three total, and a customer review on the parts page refers to replacing four. Can you help me with that?
Answer Chris, there are two temp sensors in the freezer and two in the refrigerator section. If you view the Freezer Section, item number 241 and 243 are the temp sensors for those diagrams and on the Fresh Food Section and the Fresh Food Shelves section item number 242 is the temp sensor on those diagrams. This should help give you a brief idea of where they are located at. We do apologize for any confusion. Thanks.
I have a Kenmore HE2 front load washer and getting an F11 error code. A service technician came to my house verified the machine and told me that the problem was the MCU that it had to be replaced. Just received the MCU part and replaced it with the same result. Help please.
Answer Hello Ivan,
As per the tech sheet:
F11 - MOTOR CONTROL UNIT ERROR: The Motor Control Unit has internal failure; repeating under or over voltage, or over current conditions. If failure occurs during high-speed spin the door unlocks after 3 minutes. Possible Causes/Procedure: 1. Unplug washer or disconnect power. 2. Check wire harness connections between the drive motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU). Check the motor and do a continuity test. 3. Plug in washer or reconnect power. 4. Check the MCU by looking for operations of the drive motor. 5. Check the drive motor for powered rotations. 6. If the tub never moves, Replace MCU board W10163007. If the tub does turn, replace the CCU W10525353.