There is a drip from the top of the refrigerator near the light. I have placed a cup to catch it and now that water in the cup is frozen. It also freezes some food in the refrigerator. What could be wrong? Thanks
Answer Hello Lisa,
The defrost drain is frozen. You can either empty the unit and let it sit with the doors open for several days or remove the floor and rear wall to access the defrost drain and thaw it with a hair dryer or clothes steamer. After hot water can be poured through the drain it is not a bad idea to chase the drain with a piece of weed eater line. This ensures a label from a food container or the like has not ended up in the drain.