How do you remove something caught under the agitator?
Answer Hello Kim. Remove the agitator from the unit. Then you can remove the clothing from under the agitator. It lifts out of the unit.
Drum will not spin during rinse cycle
The units drum will not rotate during the rinse cycle. The only time the drum moves is when the unit is in the spin cycle, otherwise it will only agitate.
How do I remove the agitator?
To remove the agitator you will need to use a rope or something to get under the agitator with and using leverage pull straight up on the agitator. It locks into place on the agitator coupling so you do have to use force to get it off.