Hi.. Do you ship to the U.K?
Answer Hello Kevan! Unfortunately, we are unable to ship outside of the U.S. I do apologize for the inconvenience. Thank you for your inquiry.
In the refrigerator section the water tank cracked and has to be replaced. Is there another part that should be replaced which causes the tank to freeze and crack? I spoke with a service technician and he said that if it cracks again replace the tank with 40 feet of coiled plastic tubing. Do you agree? Thanks for your reply.
Answer Hello Rich,
I think I would put a freezer thermometer in the fresh food section to monitor and adjust the temperature. The manufacturer recommends 35°F to 40°F in the fresh food section and 0°F to 10°F in the freezer section. If the unit is set incorrectly, the thermostat will be satisfied and the fans will not kick on. Cold air is heavier than warm air, so the cold air will actually migrate backwards through the air return duct into the bottom of the fresh food section. This will freeze items in the crisper drawers in addition to the water reservoir. Be aware that refrigeration is a slow process. If you make an adjustment, do not make another until you allow 24 hours. This allows the unit to reach the temperature and you can tell what affect the setting adjustment had on the units' operation. Also be aware that an adjustment on one side can affect the temperature on the other side.
As far as the water tank replacement goes, I would not replace it with anything but what the manufacturer recommends. This keeps the manufacturer responsible for their design. If you modify the design and a problem occurs, the manufacturer will shirk responsibility by saying that the customer modified the design.