I ordered the control board but I cannot plug the connectors in. They do not fit. What am I doing wrong?
Answer Hello George,
LG sometimes has a table for different series on the parts screen which indicates a different part number for different series numbers. This is the case here. There are actually three parts listed for the model number, determined by the first three numbers of the serial number. If you double check using your serial number for the series, you will find that the part you ordered may not be the manufacturers' recommended part for your unit. Be aware also, in this case, the board for series 701 and higher is shown as no longer available. For example, a new substitute part number is available for 6871DD1006R, which is available 6871DD1006R and is also available through our website. If this situation comes up, please give us a call at 1-877-477-7278 and we can check for substitutes for you.