Dear Sir, Sorry my english. The upper arm doesn't rotate, the lower arm does. So the cleaning result is bad in the upper rack. I've made a shower program with only 6 glasses in the upper rack and they were full filled with water at the and of the program. The filters and the hole seem to be clean before the pumps. What's your opinion?
You will want to check the impeller to make sure that it is not separated from the shaft or cracked. Also make sure that there is no debris in the impeller and make sure that the spray arms are not cracked and that the gasket for the center spray arm is in place on the tower. Also make sure that you are getting proper water fill.
We, like one of the other posts, have noticed the dishes on the top rack are not coming clean. I read in the posts where you said to check the water level and the circulation pump. How do I make make these checks?
Answer Hello Tom,
First you need to make sure neither filter is clogged. The filters can be easily removed for cleaning in the sink. While you have them out you should remove the single screw in the bottom of the screen area to expose the pump impeller. This area needs to be clear so the impellers' operation will not be impeded. Check that there is no debris in the spray arms. If the unit is filling properly you should have at least an inch of water in the bottom of the tub in the deepest area. A good check of the water circulation is to put a glass in each corner of the top rack in the upright position and let the unit circulate water for 2 minutes. There should be a couple of inches of water in the glasses after this.
The whole upper arm came off during a wash cycle. I cannot for the life of me figure out how to attach it. Is there a clip or something?
Answer Hi Mason. The model number you've provided is incomplete. I used model number SHU4002 UC/06, for this model the upper spray arm comes assembled 00298594. If this is the correct model number then you might have to replace the assembly. If the spray head came off 00167301, this one should just turn to lock in place and turn to unlock. Thanks!
I just installed part #298594 but now I have water building up in the bottom of my dishwasher. Is there a rubber gasket or some other part that I missed?
Answer Hello Lisa. There shouldn't be water building up from a new spray arm. Check and make sure the upper feed tube is snaped in place good at the pump-motor assembly. Hope this helps.
I had this upper spray wand fall off and I can not figure out how to reattach it or if it has a problem. Any advice?
Answer Hello BC, The spray wand attaches to the arm assembly with a center locking nut. You will insert the nut through the wand and twist to lock. If your spray wand will not lock in place, then you will need to replace this part. Hope this helps.