When I press the paddle for the ice the light comes on, there is a motor sound, but the part the moves the auger does not move. When I press the water paddle, the light comes on and it clicks but no water comes out. Is it possible that it's frozen back there?
Answer Hello Charlene,
It sounds like the auger motor is freezing up. This can be caused by the temperature being set too cold in the freezer section. To thaw it out, remove the ice bin and use a hair dryer on the auger motor cover, (back of shelf where the ice bin sets). It takes about 15 minutes to thaw it out like this. If this doesn't correct the issue, open the door, remove the crusher bin, and try turning the auger drive bar by hand. If it turns without turning the auger motor, the drive bar (AP4298816)
and/or the auger motor (AP4316002) shaft are stripped and will have to be replaced.
The water reservoir is probably frozen from lack of air circulation. If the fresh food temperature control is set too warm, this cuts down on the air circulation and the cold air will migrate to the bottom, freezing the water reservoir. The water reservoir can be thawed out the same way as the crusher solenoid. A hair dryer directed toward the water reservoir for about 15 minutes should result in water being dispensed. To correct the issue, set the freezer to a warmer setting and set the fresh food section to a colder setting. This will basically call for temperature more often and the fans will kick on, stirring the air which will prevent items in the bottom of the fresh food section, including the water reservoir, from freezing.
Going Batty over this. It does not appear to be the power board P/N 241708102. SYMPTOMS: No Ice Dispense, No Freezer lights. What Works: Makes Ice, Dispenses water, Extra Ice Production works, Panel Light works, Freezer and Fridge Hold Temp, Defrosts properly, Fridge lights work.
TEST: (power control board) At the wiring harness, if I jump the 120 VAC and the Water connections It triggers the water dispenser. If I jump any of these; VAC+FICE, VAC+AUGER, VAC+CUBE, VAC+FICE+AUGER, VAC+FICE+CUBE+AUGER I get Nothing.Used a power tester to check the VAC+NEUTRAL and it works. So I believe the issue is AFTER the power board in the door panel dispenser assembly. I don't know where to look.
INFO: This occurred after a Family Member with OCD visited and was trying to get one ice cube out of the dispenser by banging the heck out of the dispenser lever. Next day the freezer lights went out and it stopped dispensing ice. Any Idea where I can look Next? Servo, Fuse, another circuit?
Please, the men in the white coats will be coming for me soon! :))
The first thing that you will want to check is the wire harness connection at the door. Make sure that there are no loose or broken wires or connections. Once you verify this then you will want to do voltage test on the board. When you jump the board there may be power going to the components but the components may be bad. You will want to check to make sure that you are getting voltage going out of the board by checking L1 to each component for 120 vac. If there is not 120 vac then the power board would be bad. If there is at each component 120 vac then you will want to check each component to make sure that it is receiving the signal. If not then you will need to find the open wire. If it is getting power to the component then you will need to replace the component.
There is no light on my ice and water dispenser. Also no ice or water comes out when I try to operate it. Everything else works fine. Not sure which part I need.
Answer Hello Jesse. Based on the information you provided, you will need to replace the power board 241708102 and the control board on the unit. However, if there is power tot he power board and nothing coming out, you can replace just the power board in that case. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html
Hello. I just tried to replace the water dispenser acuator and when I was opening the case, I accidentally disconected the cable that is hooked to the board. I tried putting it back and the lights turned on but notice that the ice dispenser was not propperly installed. So I had to open it again and fix it. Then the cable did not worked again. What do you think it happened? Do you think I have to replace the board? Can I buy just the cabel that connects both boards?
Answer Hi. Unfortunately there is not just a ribbon cable separate. The keypad panel is part # 241678703. The inner button board (logic) is part 241708307. Then there is the control board with the transformer on it, part # 241708102. All of theses ribbon cables have to be inserted tightly and correctly. Positioning all # 1 pins correctly. Ribbon cables lay ed correctly and not pinched. They can be folded in a 45° in the middle if needed (not creased). This design is the hardest to reassemble upon the repair you have done. (Speaking from much experience). Thank You.
You said the ribbon cable was for the control board but my ribbon cable seems permanently attached to the power board (ap3965513). It easily unplugs from the control board. Is it possible it is just the ribbon cable that is bad? (causing the ice dispenser to run constantly
Answer Steve, There is a very slight possibility that the ribbon cable 241680002 very slight. Your issue will most likely be in one of the boards, either a stuck relay on the power board 241708102 or a stuck micro switch or damaged circuit on the control board 241708307. We'll send you a little information that should be helpful.
Freezer and frig. not at temp. After unplugging goes to correct temp then jumps back to higher temps which run 30 freezer and 49 frig.
Answer Hi Bill. Before you unplug the unit , is there any frost on the back of the freezer wall ? If so then it is a normal defrost failure. You will need the heater part # 242044113, the defrost thermostat part # 241651601 . The control board assy. has been updated and it comes with the Defrost control built into it. The freezer thermister is part # 241608501. The fresh food thermister is side by side in the back of the controls area by the damper assy. It is part # 241608401. If they do not ohm out to 10,000 ohms at room temperature you will need to replace them. They will sense the cavity temperatures to the control board part # 5303918340. Thank You.