I was sent a counterbalance a few years ago with no instuctions on where to put it. Now washer is getting off balance and making a thumping when it first spins. Also the fabric softener dispinser is stopped up ?
Answer Hi. Install the counter balance weight by removing the top cover and the door. Then remove the front lower panel and front panel to access the counter balance weight part # 131975300. If the weight is cracked and separated then it will throw it off balance. Put the bolts and nuts exactly how they came out. Tape the nuts on the side so they do not fall out of their pockets. Look at the shocks part #  to see if they are leaking grease or oil and replace if necessary. Especially loud bangs. Make sure the top springs are hooked in their proper areas. Remove the dispenser caps and clean all inside with a bottle brush. Keep it all clear so it does not clog up. Reduce fabric softener back to 1/3 cup. Use Afresh front load washer tablets monthly to keep proper performance levels up. Make sure the legs level nuts are locked back towards the tub while you are leveling it front to back and side to side. The floor has to be clean so the leg pad grips the floor and stops it from shaking. Thank You.
What is causing our washer to be out of balance when spinning at top speed? I tried replacing the shock absorbers but still does it. Doesn't even try to balance itself? Will almost shake itself apart at top speed.
Answer Hi Dawn. Remove power. Remove the back. Physically and visually inspect the rear tub pulley and bolt to see if they are extremely tight. Bolt part # is 131303700. Pulley is part #131883400. Remove top and inspect if the upper tub springs part # is 134144700, are in place in the top of the frame (plastic guides). Is the front tub counter balance weight broken? Part # is 131975300. Remove the belt. Spin the tub from the front and see if the tub is wobbling as a bad rear bearing/ spinner assy./ bearing. Inner tub is part # 131618500. Rear Outer tub is part # 131618500. Is the unit level front to back and side to side? Are the leg lock nuts secured tightly up under the frame after level? Is all 4 rubber foot pads on a clean floor? Pads # is . Place a 1/2 - glass of water 18" out front of the unit. Run unit in Spin mode and verify if water in glass indicates the floor is the issue or if the machine? If the machine is well and installed correctly, the unit feet will constantly touch the floor and no - visible floor shaking occurring. If the new shock is not tight with the tub or the base, then the shock is part # 134564200. Are the shock pins tight and not not broken, Part # is 131268300. Thank you.
Frigidaire Front load Washer
What is causing the washer when spinning out the water it vibrates like as if the tub is out of balance?
Answer Hello. Check and make sure all the shocks are good and not broken. Also check and make sure the inner tub is not loose, due to a bad bearing. Hope this helps.