What repair part is needed when the dispenser for the chilled water continuously runs into the overflow and onto the floor after a glass has been filled with water?
Answer Hello C.J.T.,
While it depends on the model you have, the most likely cause is a sticky residue in the switch and linkage area of the dispenser caused by ice being dispensed into sticky drinks such as soda, kool-aid, and tea. This is such a common issue that the manufacturer recommends to dispense the ice into an empty cup and pour the ice into the drink over the sink. If you would like a more specific diagnosis, post the issue with the model number from the units' I.D. tag and we can certainly oblige.
My fresh food door is lower than my freezer side door. Is there a bushing or something that will raise the door up even?????
Answer Hello Mark,
Based on the information provided, you may want to check to see if the either of the cams are broken. The upper cam WR2X4901 and the lower cam WR13X10020. If the cams are ok then it may be a leveling issue or the adjusting the door using the upper hinge. To adjust using upper hinge, you would need to loosen the screws, shift door and then tighten screws back down.
Is the cam riser the same for top and bottom of the hinge?
Answer Hello Tony! No, the cam risers are not the same. The lower cam riser is riveted to the hinge, part number WR13X10020. The upper cam be purchased separately as part number WR2X4901. Thanks!
Does the cam riser on the bottom of the refrigerator door keep it level? On left to right opening door, left side has dropped lower than right. Knowing nothing & with a flashlight, I saw a black plastic piece broken. The part that broke off is an arc. I think I need a cam riser.
You are correct, but be aware that there are two opposing risers. You may need both, just the top, or just the bottom. The safe way to correct this issue, (to avoid tearing it down twice), is to order WR13X10020. This is the lower door hinge with the riser riveted to it and the opposing riser.
For GE Cam Riser (Part Number: AP2058495), could you please send me instructions to install the Cam Riser?
Answer Hello Bobby,
Remove the screws from the top door hinge after you have emptied the door of any items. Remove the hinge and open and lift the door. The door will lift off of the lower door hinge. Lay the door carefully in the floor on towels or carpet. Remove the one screw holding the old cam riser in place. Retain this screw as it is used to attach the new cam riser. Re-install in the reverse order.
The cam riser has been changed by the manufacturer and is now made onto the hinge assembly WR13X10020. This is actually a kit that includes the lower hinge with cam riser and the cam riser for the bottom of the door.
If it is the freezer door you are working on, before you remove the top door hinge, unplug the wiring harness and water line to the door. These will be located behind the kickpanel at the bottom of the freezer door. The rest of the steps now apply to the freezer door. During reassembly, you will need to feed the water line through the lower door hinge to begin reassembly. At this point, reverse the disassembly instructions.