My refrigerator stops cooling on the refrigerator side and then things start to get soft on the freezer side. I unplugged the unit for 24 hour and some water ran out of the bottom. Plug it back up and everything starts to work again for a week.
Answer Hello Josie. It sounds like you may have a defrost problem with the unit. Check and see if there is any frost build up on the evaporator coils in the freezer. If so, you will need to test the defrost heater and the defrost thermostat. They should read closed for continuity when cold. You can test this with a multi-meter TJMA-DMT3. I will include a link at the end to assist you how to use the multi-meter if needed. If both parts are good, you will need to replace the control board. Once the problem is repaired, you will need to thaw out the ice on the coils before the unit will operate properly. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html
I have a side by side Kenmore model 363.9565484, made by GE. My problem started with noticing soft ice cream (no problem since it was easier to scoop). As months passed, the ice cream became softer and freezer items were not always hard frozen either. I also noticed that the veggies were getting frosted. I turned the freezer cold setting way up (near Maximum) and the freezer was working again, but the fresh food was too warm. I turned the fresh food cold control to colder (well above initial) and that worked for a while. Then, the cycling on and off became erratic, with the compressor not cycling on until both freezer and fresh food were way too warm (melting ice and warm milk). Once it did cycle on, it ran for hours until the fresh food side was too cold, frosting the veggies. I could somewhat manage this by turning the fresh food cold control full on to start the compressor (then backing it off) or turning the fresh food cold control full off to stop the compressor (then turning it back up). I finally gave up and had a repairman come. He replaced the cold control WR9X499 and that helped tremendously. The freezer now worked fine on the initial setting, but the fresh food side ran too cold. I now have the cold control on the fresh food side turned down as low as it will go (next to off) and it is 36-40 F in the fresh food compartment. With this setting, the freezer is about 5-10 F. The compressor seems to cycle normally, but the veggies still occasionally get slightly frosted. If I turn the fresh food control higher (away from off) it gets too cold, but the freezer still works just fine. What's up? Why does the fresh food cold setting have to be next to off to avoid frosting things? Could the new WR9X499 not be working properly, or is there another problem? I do know that having the fresh food control all the way down by off is not right, and I suspect it should be working somewhere near the initial setting mark. I have made sure that there are no air flow blockages at the back or sides of the shelves, and that nothing is restricting air flow near the cold control levers and sensor area. That does not seem to be the issue. Thanks!
Answer Hello Robert,
This sounds like you have a possible combination of two problems. A possible air leak and a defective damper and/or defrost timer. This is tough to diagnose without the correct model number. This would enable us to look at the exact configuration of the design you have in your home and we can more accurately diagnose the issue. If you could please verify the model number on the units' I.D. tag and post it, we can give a better diagnosis and even part numbers you will need for the repair. Thanks so much for your patience and understanding in this matter.
My freezer is working fine but the refrigerator side will not get cold. Have cleaned the coils under the fridge and did not notice any frosting or unusual issues. Fan is running fine and cool air circulating under the fridge.what part needs to be replaced to get the refrigerator to cooling again?
Answer Hello Tim. It sounds like you may have a defrost problem with the unit. Check and see if there is any frost build up on the back wall of the freezer. If so, you will need to test the defrost heater and the defrost thermostat. They should read closed for continuity when cold. You can test this with a multi-meter TJMA-DMT3. I will include a link at the end to assist you how to use the multi-meter if needed. If both parts are good, you will need to replace the defrost timer. Once the problem is repaired, you will need to thaw out the ice on the coils before the unit will operate properly. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html
Part # 428 has fallen from the temperature control. The freezer is not cooling enough. How can we fix it.
Answer Hello Terry,
The Gear should slide back onto the shaft of the damper control. It will line up with the slide gear.
What is the ideal temerature range for the fridge and the freezer compartments? I notice when the temerature reaches 40-42 degrees my unit cycles on. At the same time the temperature is at about 20 degrees in the freezer. It usually runs for about twenty to thirty minutes at a time and turns off for about the same amount of time, which means roughtly it runs for 12-hours! Is this normal? Sometimes there is not much in the fridge or the freezer, is this a major factor in what I'm experiencing?
Answer Hi Joseph. The freezer temp. should be around 0-°. The fresh food temp should be between 37 and 42 °. Check in the rear condenser coils to see if they are clogged and the condenser fans is turning up to speed. Are both door gaskets sealing solid at the corners and the bottoms ? Is the evaporator fan turning up to speed ? If you have any empty spaces in either side, it is best to fill up jugs of water and allow them to take up energy initially and then this will keep the cavities at a cold level longer because it will keep it more efficient. Check all of these issues. If the cold control will not start and stop the set point given (heavy detent) then you may need the cold control part # WR9X499 as the capillary bulb may be out of calibration. Condenser cleaning brush part # TJ103. Thank You.
My freezer is working fine, but the fresh food part of the fridge is not keeping food cold. I have cleaned the coils, checked the other parts. Could it be the cold control? I turned the fridge down to 1, and the motor is still running.
Answer Hi Melissa. Is the door gaskets closing all the way ? Is the door light switch remaining on ? Check these. Is there any frost on the back wall of the freezer ? If so you have a defrost failure which normally takes the defrost thermostat part # WR51X442. If not you can momentarily jump the cold control together and see if the temperatures get colder , If so it is part # WR9X499. Is the evaporator fan in the freezer running ? If not is is part # WR60X190. Thank You.