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Customer Questions and Answers for Helix by GE

  1. Our Price $11.94
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    • Part Number: AP3206383
    • MFG Part Number: WR17X11457
    • Made by: GE
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Questions & Answers

For GE Helix (Part Number: AP3206383)

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Hello, we are not getting ice and it sounds like the auger is binding up. Upon inspection one of the slots (looks like on the helix?) that one of the ends of the blade has broken off. How hard is it to replace this part? Looks like part #357 on your diagram that the ice blade is enclosed by the slots.

Bvd for Model Number PSS26LGRC WW

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Is the helix the plastic part that supports the "forward" part of the auger? The plastic part which the ice actually travels through on its way through the crusher? How hard is that to replace? A repairman told me it was next to impossible and would take at least three hours. Is this true? Do you have detailed directions or a video for replacing whichever part it is that I am talking about? (Plastic cup at front of auger)

Brenda for Model Number PSS26MSWASS

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My drive cup broke and will order from you. But blade 3 pn the drive shaft auger was outside of the housing. Took apart and put back in the housing. But seems to be nothing to keep blades in place and in housing. No bushing in front of blade 1 just outside washer, lock nut and helix washer lock. Should there be a bushing between blade 1 and outside washer, lock nut and helix?

Paul for Model Number PSS26LSRDSS

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How do I remove the helix in my icemaker bin?

Terri for Model Number wr17x11457

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The helix on my icemaker spins freely and slides back and forth. It appears to be intact, so the question is whether I can just replace the helix lock in order to make sure it turns with the auger, or do I need to buy both the helix and the lock.

Ed for Model Number PSS26MSTDSS

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Hello, I just fixed my ice maker thanks to you guys (thank you for the exploded view or I would have been in trouble!)

Gary for Model Number GE GSS25XGPABB Fridge

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Trying to figure out why my in-door ice dispenser doesn't work reliably. Is PN #AP3206383 ("Helix") supposed to be keyed onto the auger shaft, or is it supposed to spin freely on the shaft? It spins freely, making me wonder what useful purpose it serves.

Mike for Model Number GE PSS26SGRB SS

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