Is the helix the plastic part that supports the "forward" part of the auger? The plastic part which the ice actually travels through on its way through the crusher? How hard is that to replace? A repairman told me it was next to impossible and would take at least three hours. Is this true?
Do you have detailed directions or a video for replacing whichever part it is that I am talking about? (Plastic cup at front of auger)
Changing the helix can be done but you will want to mark the parts as removed, especially the crusher blades. You will first remove the base of the bin by taking out 2 screws on each side of the bin. When you get removed you will turn the bin over and remove the screw holding the rod in place, paying close attention to the spring and how it is installed. Once this is done flip the bin back over and remove the auger from the housing by releasing the clips on the front of the bin housing top where the crusher housing goes into the bin. Once this is done remove the E clip and take the cover off. You will then need to remove the crusher blades making sure you mark them as they come off. Once that is done you can remove the helix and replace then reassemble the unit.
How do I remove the helix in my icemaker bin?
Answer Hi. Let the ice bin warm to room temperatures. You have to remove the front cover off that covers the crusher blades in the front. There is a nut on the front of the auger that screws off and on counterclockwise direction. Make sure you lay out all the parts in order for reassembly. Helix part # WR17X11457. Thank You.
Trying to figure out why my in-door ice dispenser doesn't work reliably. Is PN #AP3206383 ("Helix") supposed to be keyed onto the auger shaft, or is it supposed to spin freely on the shaft? It spins freely, making me wonder what useful purpose it serves.
Answer Hello Mike. The helix, it should not spin freely as it needs to turn with the auger shaft in order to draw ice into the crusher. The Helix is held in place by the plate helix lock WR17X11458 which is keyed to the auger shaft and thus turns along with the auger shaft. What can happen (along with normal wear and tear on the helix lock) is if for whatever reason some ice melts and refreezes, it can lock the helix in tight to the bottom of the tray. When you try to get some ice the motor turns the auger and due to the helix being frozen to the tray, it basically strips the key on the plate helix lock which then spins freely and does not draw ice into the crusher. You will need to relpace the helix and the helix lock if it is broke. Hope this helps.