I'm on my seventh ice bucket replacement. Obviously thereis a design flaw, what is GE willing to do about this?
Answer Hello Scott! Unfortunately, we are not affiliated with GE and do not have their process information available. We would suggest contacting the manufacturer regarding the issue. We do apologize we are not capable of answering your question. Thank you for your inquiry.
I replaced part 355 (the drive cup) a few weeks ago after noticing the small plastic piece had broken off (dispenser was jamming). With the new piece the dispenser would still labor and "skip" (causing wear on the new dispenser cup ) when trying to crush ice so we stopped crushing ice (this was within first 2 days). Now the dispenser got jammed again and although the dispenser cup is still okay (although showing more wear) the "ear" on part 359 has broken off where it attaches to part 361. Any thoughts on the best solution? I know I need a new part 359 now but should I also replace the entire dispenser assembly?
Answer Hello Chris,
The thing that causes this to ocurr is most often the small bits of ice that accumulate in the bottom of the crusher bin from normal operation. The small bits tend to freeze together and put the entire unit under excessive load. This opposes rotation of the auger and takes its' toll on the plastic parts of the dispense assembly. Another thing that contributes to the wear is the crusher bin not being completely installed into the locked position. This will even cause the freezer door to try to open during ice dispense since the auger yoke tries to jump out of the cup during the augers' rotation.
The ice bucket assembly gets jammed. This requires removal of the assembly from the freezer to get the ice out of the crusher. It will operate for a short time then reverts back to being jammed. What is causing this problem?
Thank you for your help.
Answer Kent, You'll need to check a few things, First make sure the actuator arm WR17X11456 and spring on the side of the bin is properly secured to the side of the bin. Check the helix blade WR17X11458 and helix drum WR17X11457 are secured to each other and the auger shaft. Then flip the bin over and observe the deflector door WR17X10703 it should open and close easily, when you manipulate the actuator arm up and down.
The auger in the bucket assembly appears to be rusted. Cleaning the "rust" on the auger seems to clear up the deposit somewhat. Is this "rust" or a different deposit problem? If I need to replace a part(s) should I replace the entire Ice Bucket and Auger Assembly or just the Auger? Can the Auger by itself be replaced? Ice making is not compromised by this problem. Thank you for your assistance.
This would be rust on the auger and the auger WR2X9481 can be replaced as an individual part. To replace the auger, you would pull the bin out and take the front cover off. To take the front cover off you will remove 2 screws at the bottom of the bin. There may also be 2 screws on the inside of the bin to remove. Once removed you will need to take out the screws holding the metal bracket in place. Remove the screws that hold the crusher housing and take the clip off the front of the housing. Lift the housing off. You will then unscrew the nut and pay close attention to how the the blades are in place. These will need to be put back exactly how they are on. Once off you can put onto the new auger and reinstall. There is also the bucket assembly WR17X10424 if you would prefer to get instead of tearing down the old bin.
I'm convinced Part #357 is stripped out on the rectangular inside (female to the Part #350 center shaft). Do I need parts 356 & 357 to make the repair? If so, what are the basic steps?
It is most likey the blade that has worn out. The blade is part #356 that you have indicated. You may also need the auger itself. To replace you would have to disassemble the complete bucket assembly. We would need to model number to determine exactly which bucket design it is. To properly assist you we will need your model number to help you with this. Please post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx