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Customer Questions and Answers for Ice Dispenser Solenoid by GE

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    • Part Number: AP3963333
    • MFG Part Number: WR62X10055
    • Made by: GE
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Questions & Answers

For GE Ice Dispenser Solenoid (Part Number: AP3963333)

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My ice dispenser door keeps sticking open and causing massive frost buildup inside the dispensing tunnel. Did some research and it pointed to a rusted solenoid. Took it apart and it is super rusty. Is this the right part and all I will need? thanks

Rachelle for Model Number gsh22kgmdbb

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My dispenser will not dispense water, crushed ice, or ice cubes. When the dispenser flap is pushed to drop ice the green LED indicating ice cubes goes dim without any action or noise. My question is: would the ice dispenser solenoid be defective or is there a different problem since the water won't work either. Thanks in advance, Lance Hauer

Lance H for Model Number GE brand GSL25IFRF BS

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It makes ice fine, and also dispenses water. All lights on the control board works such as door alarm, lock control, light, etc. Even the lights on crushed and cubed still light up, however it will not dispense ice, but seems the light dims a little, and nothing happens. Do I need to replace the dispenser interface, or is there something else going on like a solenoid? Thanks, David

David for Model Number PSC23SGRBSS

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I am having issues with the ice chute door not closing properly. Based on all the Q&A reads, I have concluded that I should replace the solenoid, ice shut flap, recess crank and spring - may not be all these pieces but to be safe, ordered them all from you and will replace. My problem is how to access to do the repair. Your videos and everything I find on the web does not work for my GE Monogram. It seems like I need to remove the SS door skin to remove the control panel and get access. Does this sound right? Is removing the skin as simple as it sounds, just removing screws on the top, bottom and inside hinge side?

Jason for Model Number ZISS420DMCS

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Hi, my refrigerator is having problems as the fridge temperature doesn't maintain the same temperature. For example; I open the fridge and the temperature is on -1 degrees, if I were to change and lower the temperature to a number such a -19 degrees and reopen the fridge it would return back to -1. In the manual is says that it is needed to continuously change the temperature for 24 hours so the fridge can understand the degrees it is needed to be. However we have completed this action for a longer period and it is not working.The freezer also doesn't freeze the food in the freezer and it is not as cold. Also the refrigerator sometimes makes noises throughout the day and loud bang sounds as well.

Carlos for Model Number PCG23SHMHFBS - BF407676

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My Ice and water dispenser only dispensers water, when I try for cube or crushed ice the green light on the control panel dims, and the fan seems to cut off. What could be the problem?.

Chris for Model Number PSS26MSWASS

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The ice dispenser only dispenses crushed ice. Is this an issue that replacing the solenoid will typically fix? Thank you.

Mark for Model Number PSS26MGSCWW

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I recently found that the water dispenser on the refrigerator is not working but the ice maker works just fine. Today I replaced the Dual Water Outlet Valve but that still didn't work. I'm not positive the line is freezing because I can't tell when I look underneath the refrigerator (from the front) if the water is flowing to the dispenser or not. Is there a connection in the front that I can check, or how do I find out if the line is freezing in the door? I've tried turning the temperature in the freezer down, but haven't resorted yet to turning the freezer side off. Any ideas would be greatly appreciated!

Sean for Model Number ESH25XGPAWW

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I have a ice dispenser on the out side of the refrigerator and the flap is hanging up after the ice drops out. Can I lube this or do I need to replace. I had it replaced two yrs ago.

Terry for Model Number G.E. TSS22SGMD BS

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I reset the icemaker on my GE refrigerator and in a 24 hr. period it only made 10 ice cubes. I just ordered a solenoid because the flapper would not close when I did get ice. Do I need to replace the icemaker?

Paul M for Model Number GSS23WGTAWW

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