I came home today and found my freezer temp normal and the refrigerator side at 45 and the bottom back was frozen, the fan is making noise but i dont think it is hitting ice, is this a lack of air flow issue or defrost cycle issue.
If the coils are completely impacted with ice then the issue would most likely be a defrost failure in which you would need to test the defrost thermostat and defrost heater by doing a continuity test on them. If there is no continuity then the part would need to be replaced. If the fan is hitting ice then also check for a ice ball on the left side in which you would need to install a service kit part number WR49X10180.
How do I access the fan motor in the refrigerator compartment ?The freezer is working fine. Can you send an illustration that would show me how to access this fan motor. Your help is appreciated. Should you need more info please advise.
To access the fan in the refrigerator compartment, you will need to remove the light cover and remove the screws holding the light assembly in place. Under the light assembly there are 2 screws that need to be removed. At the bottom of the long cover in the back there should be a screw holding this part in place. You would remove this screw and the motor would be behind this panel.
This unit is 8 years old. There is a knocking or tapping sound coming from the bottom - intermittently. Maybe once every 10 mins 4-5 knocks. It sounds like the Qc fan to me. Is it difficult to pull and replace? Looks like it's just behind the grill.
Answer Hello Richard,
You will have to disassemble the duct system behind crispers to get to this. It can be done but pay close attention to how the unit comes apart. You may also want to check to see if it is the fan making the noise or the duct assembly that is on the left side of this assembly.
The top of my freezer does not get as cold as the bottom. The ice in the tray seems to melt and harden periodically. The fan is running and I have tried setting the temperature control to a lower setting but that does not seem to help. I manually defrosted (unplugged for 24 hours) but nothing changed. Can you give me some troubleshooting ideas?
Answer Hello TC,
When you manually defrosted the unit it may have had so much frost build up that it may not have all melted. You will want to check the defrost system to make sure that all components are good. Check the heater WR51X10055 and defrost thermostat WR50X10068 for continuity. If there is not continuity on one of these parts replace the part that does not have continuity. If both parts check ok, then you would want to replace the control board WR49X10152 and evaporator thermistor WR55X10025.
Items in the bottom 2 drawers of the refrigerator will freeze and the top 2 shelves of the freezer are thawed. I have checked the fan behind the bottom drawer and it is never running. I have vacuumed/blown the dust and stuff from behind the refrigerator. What can this be?
Answer Gary, If you're sure you don't have a defrost issue, in the freezer compartment, then you're on the right track. You'll need to remove the "custom cool" assembly, and check the circulation fan and damper for proper operation. We'll send you some information that should be helpfull