I hear no noise when pushing the water/ice dispenser. The lights on the display all work. The ice maker is making ice but it is very slow. What should I do next?
If the dispenser is not dispensing ice or water then you will want to check the wire harness at the bottom of the door to make sure that there is not a broken or loose wire. If this checks ok then check on the control board to make sure that there is power coming back to the control board for the ice or water and going out for the ice and water. If there is no power in then the display board would be the issue and if there is no power going out then the issue is the main control board.
The problem I am having is when I select cubed ice only crushed ice comes out , any suggestions?
You will want to check to make sure that the solenoid is not stuck in the up position and that swing arm that goes into it is not underneath the solenoid. If this checks ok then you will want to pull the auger housing and check the solenoid for being broken. This would be the most likely cause for the unit to not give cubed ice.
Will not dispense water or ice when selected. It lights up, it goes out when lever is depressed but not hearing an engagement noise when lever's are depressed.
You will want to check the connection that is either at the top of the door or bottom of door for loose or broken wires. If wiring checks ok then you will want to check to make sure that your control boards are sending and receiving voltage. This is either going to be caused by a bad user interface which is dispenser board WR55X10444 or a faulty main control board WR55X10942.
When dispensing ice it only dispenses crushed ice. When you press cubed ice button it lights up but only puts out crushed ice. Any suggestions to what is causing this?
Answer Hello Tom,
One of two possible causes. One, you have an air leak that is allowing room humidity to enter the unit and the moisture is condensing on the motor. Two, you have the unit set where it is running below zero. When this occurs, every time the ice maker cycles and puts room temperature water into the ice maker, the room temperature water is caused to evaporate in the below zero atmosphere. This evaporated moisture is drawn to the metal parts of the unit and freezes the solenoid. The solenoid must engage to dispense cubes. You can thaw it out with a hair dryer in about 15 minutes by only removing the crusher bin and setting the hair dryer inside the freezer compartment where the crusher bin was, blowing towards the back of the shelf toward the small square hole to the left. You also need to ensure that the arm on the bottom of the crusher bin is going into the plastic piece inside the hole. It will sometimes stick in the up position and won't actuate the arm when cubed ice is chosen. This is only a temporary fix unless you set the freezer to a setting that allows the freezer compartment to maintain a temperature at or above 0°F.