My Monogram side by side makes and dispenses crushed ice but won't dispense cubed ice when selected.
Answer Hello John,
since these units dispense crushed ice unless the solenoid activates and pulls the diverter back so the cubes can pass around it, I would first check the solenoid at the rear of the crusher bin located in the ice bin shelf. This is the place where the long rod from the crusher bin goes into the hole in the back of the shelf. This can be done by blowing a hair dryer on it for ten to fifteen minutes. Also, if there is an accumulation of small broken pieces of ice all frozen together in the bottom of the ice bin, the manufacturer recommends to clear this out ever 2 to 3 months, more often if necessary.
I hear no noise when pushing the water/ice dispenser. The lights on the display all work. The ice maker is making ice but it is very slow. What should I do next?
If the dispenser is not dispensing ice or water then you will want to check the wire harness at the bottom of the door to make sure that there is not a broken or loose wire. If this checks ok then check on the control board to make sure that there is power coming back to the control board for the ice or water and going out for the ice and water. If there is no power in then the display board would be the issue and if there is no power going out then the issue is the main control board.
The problem I am having is when I select cubed ice only crushed ice comes out , any suggestions?
You will want to check to make sure that the solenoid is not stuck in the up position and that swing arm that goes into it is not underneath the solenoid. If this checks ok then you will want to pull the auger housing and check the solenoid for being broken. This would be the most likely cause for the unit to not give cubed ice.
Will not dispense water or ice when selected. It lights up, it goes out when lever is depressed but not hearing an engagement noise when lever's are depressed.
You will want to check the connection that is either at the top of the door or bottom of door for loose or broken wires. If wiring checks ok then you will want to check to make sure that your control boards are sending and receiving voltage. This is either going to be caused by a bad user interface which is dispenser board WR55X10444 or a faulty main control board WR55X10942.