How can I can return a part I buy?
Answer Hello Fidel! Any part can be returned for any reason up to 365 days of purchase. You may use whichever shipping carrier of your choice. For further information on our return policy, please see the following link. Thanks. http://www.appliancepartspros.com/customerservice/returns.aspx
The terminal block on my old Hotpoint stove top is metal. Will this cause a problem to insert the new surface elements.
No, changing out the elements on the unit would not be an issue. The element should just be plug and go as the terminal block will have insulators around it.
My electric cook top is completely dead and I need someone to come out to repair the stove or get a new one. Please tell me who I can contact at the soonest.
Answer Hello Paula. AppliancePartsPros.com is a company who assist DoItYourselvers repair their own appliances. We do not offer service repair at this time. We can suggest researching through your dealer or the yellow pages.
Are the surface mount receptacles universal for an eletric stove?
Answer Hello Dom! No, the surface unit receptacle is not universal. For a universal kit you may use part number 330031. Thanks!
Is this the part I need if I have a burner that doesn't work? I replaced the burner itself and it still didn't work, so I thought it was a Heating Element type thing, but can't find and heating element for the burners - just these "unit Receptacle" things? Thanks for any help.
Answer Hello Vickie, since you already replaced the element, let's assume it is good until we check the other possibilities. Take a look at the wiring to the elements and make sure you have a good connection and nothing is burned or broken. If that all checks out, check your receptacle WB17X5051 to see if it needs to be replaced. Usually when a receptacle fails, the contacts will be burned or broken. If they are good, it's likely the infinite switch WB21X5243. Hope this helps!
This is a cook top model and does not tilt up. How do I replace the unit receptacle? Do I remove Part 2, where the 4 control knobs are located to get to the wire harness? Is this part supposed to be easily removed?
Answer Service Guy, no it's not going to be very easy, You'll need to lift the unit out of the counter opening, and support it with a couple of 1X2 in. wood strips. remove the frame, elements and element receptacle screws, then remove the perimeter screws holding the cooktop to the burner box, then lift the cook top up and off the frame. Then you can remove prt #2 and !0 and access the switches and wiring.
I have determined I need a AP2021559 surface unit receptacle. I cannot see how to get the stove top up to do the repair. It doesn't seem to lift up like the one in your video. Does it have screws or something? Thanks.
Answer Hello Linda,
There are only a couple of ways that the main tops are ever attached. Some have three or four screws going up into the front edge of the main top that are visible only when you open the door. Some have spring clips which have to be depressed with a paint scraper as slight pressure is applied upward on each side respectively. Others are only setting there. This one either has three or four screws above the door or is just stuck down from years of grease build-up.