Turntable Coupler is loose, will turn either direction. How do I tighten it up?
Answer Hello Larry. Check and see if the coupling is stripped out. If so, you will need to order and replace the coupling in the unit.
I realize that the turntable drive motor is (grinding) which is why the table doesn't turn, so I've tried to remove the coupler. It's not coming up and I've tried a number of different tools to lift it off the motor shaft. Any help would be great.
You may want to pull the lower part of the microwave down and access the turntable motor. When you access the motor you would want to go ahead and remove it and if the turntable coupler will not come off you can use a flat blade to try to separate them.
I bought the coupler for the turntable. It goes in but not all the way down so the glass plate does not sit level. There is a little "hook" on the coupler. It does not have any play so the hook is sitting above where the coupler is, please help. Thanks, Sheree
Answer Hello Sheree,
There is most likely still a piece of the old coupler on the motor. You may have to remove the motor from the bottom of the unit to remove the piece. This is not uncommon, just aggravating. It isn't hard to remove the motor from the bottom. Just unplug the unit before beginning to avoid an electrical shock.