I realize that the turntable drive motor is (grinding) which is why the table doesn't turn, so I've tried to remove the coupler. It's not coming up and I've tried a number of different tools to lift it off the motor shaft. Any help would be great.
You may want to pull the lower part of the microwave down and access the turntable motor. When you access the motor you would want to go ahead and remove it and if the turntable coupler will not come off you can use a flat blade to try to separate them.
I bought the coupler for the turntable. It goes in but not all the way down so the glass plate does not sit level. There is a little "hook" on the coupler. It does not have any play so the hook is sitting above where the coupler is, please help. Thanks, Sheree
Answer Hello Sheree,
There is most likely still a piece of the old coupler on the motor. You may have to remove the motor from the bottom of the unit to remove the piece. This is not uncommon, just aggravating. It isn't hard to remove the motor from the bottom. Just unplug the unit before beginning to avoid an electrical shock.
Not sure if I should just replace the coupler or the motor as well, since I hear a motor noise and rattling when the MW is in use, but the turntable stays still.
Answer Hello Paul. Based on the model number you provided, WB06X10138 is the correct coupler. You will need to remove the coupler and see if it is broke. If it is broke, then the coupler should be all you will need. If you don't see any breaks on the coupler, then the motor WB26X10038 is bad and will need to be replaced. Hope this helps.