My turntable stopped turning, but the microwave works fine other than that. What's the most common cause, turntable motor? How do I get access the turntable motor? Are there instructions somewhere or would I be better off replacing the entire unit? Thanks
Answer Hello Tony! You will more than likely need the turntable motor WB26X10038. You will need to remove the turntable and the coupling. Remove the 5 screws from the bottom of the microwave oven cabinet and remove the bottom plate. Remove the screw, then rotate the motor CCW 1/8 turn. Remove the turntable motor. Disconnect the two wires from the motor. Hope this helps!
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The turntable on my almost 10 year old microwave only works if I'm cooking something light. If I try to cook anything heavier, like something in a 2-QT casserole dish then the turntable won't turn and sometimes makes a grinding or clicking noise. As mentioned, the microwave is almost 10 years old, if it is the turntable motor is that something that I can replace myself? Would a new microwave be more energy efficient than my 10 year old microwave? If I can fix it myself that would be great, but if this microwave is wasting money and energy I wouldn't be opposed to replacing it. Thank you.
Answer Hello Chuck! You will more than likely have to replace the turntable motor WB26X10038. Newer microwaves meet today energy requirements as older microwaves only met the requirements for the year they were manufactured. It would be solely up to you if you wanted to replace or repair your product. With it being ten years old, I myself would look into the factors of; How many times has this appliance failed, how much is the part I'm needing vs a new product today, how long is a microwave suppose to last, etc. You can visit our free repair forum for installation assistance, here is the link to register and post a question. Thanks!
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The Microwave turntable turns, but makes grinding noise. Does not heat up food. What might be the problem ???
Answer Hello Craig. You most likely have a "high voltage" side malfunction. Transformer, diode, magnetron, Capacitor. You will need to be extremely careful if you decide to test the components with a multi meter, Very high residual voltage is present, so make sure you remove power to the microwave and short across the terminals on the capacitor. The magnetron should have a reading of less than 1 ohm resistance across the two terminals, and an "open" circuit between each terminal and chassis ground. The diode/rectifier should have a resistance reading in one direction only, no resistance, or resistance in both directions indicate a faulty diode. The primary winding on the trans former should read approximately 450 Ohms resistance, the secondary winding should read 80 ohms resistance, and the filament transformer should read 100 ohms resistance. If all the readings are proper and in range, replace the magnetron.
New turntable motor got hot right away stopped working. Could this be an electrical problem?
Answer Hello George. Yes, it could be a voltage issue. If the voltage is low to the motor, you may need to replace the control board. Also, check the wiring inside the unit.