Hi, first let me say, I love your site, Matt is fantastic in the videos, and everyone I've ever spoken to on the phones has been very helpful and patient. My GE washing machine started leaking, after some investigating I determined it was the tub seal, so I ordered parts from you guys, and the tub wrench. Which let me say, I beat that wrench for days trying to bust that nut, I got the rust buster that Matt recommended, but it took days. You should see the wrench! I replaced the agitator coupling, hub nut, hub washer, split ring and tub seal. It really was a simple repair, after the hub nut of course. After getting it all put back together and the washer back in place in the laundry room I ran a small test load to check for leaks, so happy that I had no leaks!! But now it doesn't spin? The tub fills, agitates, the water drains, but doesn't go into a spin? Any help would be greatly appreciated by this single girl who refuses to call a repair person! Thank you so much! Lori
You will want to make sure that you did not overtighten the hub nut on the unit. Overtightening can cause the unit to not spin. Also the issue could be a bad tub bearing that would cause the unit to not spin. The part number for the tub bearing is WH2X1198.
The gear on bottom of shaft & mode assembly failed. That is all I need. Can you buy it separately.
The gear on the mode shifter is not a separate part and you would need to replace the shifter WH38X10017.
Hello, I have a question on the steps to replace the tub seal?
Answer Hello Luis. You need to remove the agitator, and the inner basket out of the washer. Then you will remove the tub assembly and remove the transmission out of the unit. Now you can access the tub seal and replace the seal WH02X10032 in the unit.
Removed clothes and found black marks on them .Removed agitator and saw black liquid that appeared to look like oil,it also smelled like gear oil. is the transmission bad or is it a seal that can be replaced?
Answer Hi John. It is a known fact that if fabric softener is shelf old or has recently frozen in transport , it will accelerate the "age" of the product. Turning it bad and then it will go into a brown and then black color which is easily mistaken for oil. So you just have to look under the fabric softener cap and under the agitator. If you are sure it is oil, then your best bet is to change the whole transmission assy. part # WH38X10002. It comes with the tub seal. You can not get the top trans. seal separately. Thank You.
Found oil drops on inside of tub and on clothes after wash. Is there a seal for this or does the transmission have to be replaced ? This happened once when washing heavy load so far seems to be fine under normal load. Thank you
Answer Hi Mike. This is a common belief that transmission oil leaks into the tub. Reality; Old Fabric Softner will accelerate shelf life and eventually turn black giving this appearance on clothes. Options. Remove power. Lift top/and support. Remove tub top cover. With a putty knife scrape the build up/scum sideways and use Mr. Bubbles tile spray on the cover, let set in the driveway and 10/15 min. later hose it off. Use washer magic tub cleaner monthly to keep unit clean. Part # TJ131. Thank You.