Ice cubes are not ejecting from trays and ice builds up in water trough above icemaker. Have just replaced icemaker with no change-still freezes up completely. Water dispenser works fine; could I have a bad valve or is this more serious? thanks, tom
Tom for Model Number PSC23MSTCSS
Answer Tom,
This issue would be caused by a bad water valve. The water valve is not fully seating so it is allowing water to come through and overfill the icemaker which would cause the ice not to eject and it would also cause ice build up in the trough.
I don't have water at the dispenser or even when disconnecting the water line at the bottom of the freezer door. I can hear the pump running when I push the dispenser lever but no water.
Warren for Model Number PSC23NGNAcc
Answer Hello Warren,
You will want to check at the back of the unit at the water valve to see if you get water when the dispenser is depressed. If not then the water valve is bad. If you are getting no ice also then you will want to check the water filter and if you have the bypass put it in to see if you get water through door. If not and getting no ice then your filter head would need to be changed.