Questions and Answers for LG 383EER3001J Service Parts

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The damper assembly requires replacement but diff. Part co,s show diff damper assemblys used in my model unit . The part that is currently in my washer is a part #383eer3001e but your site says i should have a part # item 383eer3001j . So should i replace it with a ( 1e ) or a (1j ) ? My ser # 512kwnm10175 . My thought is that the ( 1j ) is an improved style that will also fit ?

Steve M. for Model Number WM2077CW

Answer Hello Steve, The correct damper assembly for your unit is the 383EER3001J. There may be some difference but this is the part that the manufacturer recommends for this unit.

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My rear, right (when facing the front of the machine) shock absorber is broken on my LG washing machine. As a result, my tub is all thrown off and is sitting cockeyed. How difficult of a fix is this? I do a good bit of work on my cars and have done some small work on my dryer, but I am not sure about this one. Thanks, Mike

Michael for Model Number WM2010CW

Answer Hello Michael, This is a simple repair. You should be able to do it in a short period of time. You should remove the top panel and check the springs also. If a spring is off, the new strut will be destroyed in a very few loads.

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So how do I find a way to put the shocks in on the lg front loader?

Robert

Answer Hello Robert. We will need your model number to help you with this. Please post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx

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Getting UE-code. Will shock absorbers fix that proplem? Won't spin completely at end of cycle.

Jerry for Model Number WM2487HRMGETTING

Answer Hi Jerry. UE-code has a few issues. Too small load? Un-level, tilted appliance? Level and tighten leg nuts up against the bottom of the base to keep locked. Balance front to back and side to side. Unbalanced load? Non distributable items put into drum. Make sure the leg rubber pads are griping a clean floor. Leg part # AFC72909501. The shocks also can be the issue, part # 383EER3001J. If they are leaking and all else is verified not to be the issue. Remove the top panel and see if the 2-center tub springs are in place in the plastic runners in the corresponding frame supports. Spring part # 4970FR2084P. Make sure all tub weights are tight. Make sure all shipping bolts have been removed from the back. Thank You.

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