I have a Kenmore Washer Model 11020022011. When I start the load to wash I hear a few clicks then the tub spins for a second then stops after that it fills with water..After putting cloths in to wash it does nothing. I hear the motor on but still no wash. And after a while it does everything it suppose to do and when it comes to the Rinse cycle it still won't wash but it drains fine and Spins perfect. So can someone HELP me and tell me what problem that sounds like..?
Answer Boshie, There are two possibilities and they are both in the same area (the bottom of the gearcase). The W10006355 shift actuator assembly moves or shifts the gear lever between agitate and spin, it seems to be the weakest link in the system at present. Then there's the splutch assembly W10721967 This is the assembly that actually drives the agitate and spin shaft, it could be damaged or deformed and the agitate cam isn't engaging the gears to make the washer agitate. If you raise the front of the washer, you should find the tech data sheet attached to the inside of the front cabinet. If you retrieve the information and conduct the error/diagnostic codes and perform the automatic or manual function tests, you'll have a better idea of the issue and can target where to start.
The lid is not locking fill and lid LED comes on when you press start. than lid red LED flashes. I have changed the lid switch it does the same.
what could be the problem ?
Answer Sam, If the W10006355 shift actuator is in the wrong position, or the RPS inside the assembly is not supplying the proper information to the control board, the lid latch can malfunction and not lock and will cause the flashing LED. The actuator is located underneath the tubs, on the Gearcase assembly. Check and make sure there are no loose connections at the shift actuator, if all's OK, replace the actuator.
How does a shift actuator work for a washer?
Answer Hello Anthony. This device determines if the motor will run, and in which part of the cycle to perform (wash or spin) by shifting the "splutch' and activating the agitate shaft or the spin shaft in the gear case.
The tub bangs against the sides very violently for a few seconds then seems to settle down and be fine. The cloths are even in the tub so they are not causing an off balance spin. This is causing the top plastic part on top of the tube to break up.
Answer Hello Ted,
If the unit is spinning and you raise the lid, if the spin basket continues to spin, the spanner nut may be loose and the drive block will need to be replaced. If not, make sure the saline solution is still in the spin basket, (sounds like water in it). If it still have the water in it and the spanner nut was tight, you will need to replace the suspension rods, kit number W10349191 for all four.