Machine will fill and drain. Tries to sensor and wash, rinse, or spin but tub will not move. Makes a noise like it is trying to move but doesn't. Will go thru the timed cycle filling and draining water but will not agitate or spin. Checked the belt and it is fine.
Answer Hello Beth,
You should put the unit into the diagnostic mode as per the tech sheet in the plastic bag taped to the inside of the front panel of the washer. If it will not go into the diagnostic mode, the board is considered by the manufacturer as a bad board. Be aware that the unit will be hard to get into the diagnostic mode so you should practice several times and possibly have someone read them to you while you attempt to get it into this mode. I would actually suspect either the lid switch W10404050 or the shift actuator W10006355 on this design.
When the washer goes into high spin, it wants to jump all over the floor. I replace the springs on all 4 sides of tub, but it's still jumping all over the floor.
Answer Daniel, Are you sure the washer is leveled and the feet are as close to the floor as possible, and locked in place. Is the floor solid enough to support the weight and torsion transferred to the feet of the washer and into the floor. Check and listen for the fluid in the spin basket balance ring to "slosh" around when you turn or rock the tubs. An empty balance ring will allow the tub to vibrate and the machine move. Recheck the suspension rods and joints at the top, to make sure there are no uneven or "rough" spots on the bushings or ball joints.
My lid lock keeps flashing and I have to manual press start button for it to go into the next cycle. The lid can also be open and the washer will continue to cycle. It often will not spin and we have to put it to drain and spin to complete cycle.
Answer Cindy, You're on the right track, the actuator W10006355 is usually the culprit when it comes to issues with the spin cycle and lid lock assembly. You should retrieve the tech data sheet from the inside of the cabinet front panel and conduct the various diagnostics test to have a better indication of the actual issue.