After removing the agitator bolt I can't get the agitator out of the washer no matter how hard I pull up on it. Any suggestions?
Also when doing the capatibility check it says the agitator dogs are not compatible with my model. Not sure what to do.
Answer Judy, under the circumstances, we recommend you order and install the "cam kit" 285811 . Based on your post information, it sounds like the bearings have seized together and are causing the difficulty to remove the agitator and clothes mover. Once you have the bolt removed, you may want to place a length of rope or a very large belt under the agitator and use the rope to lift up on the complete assembly, it will give you a little bit more leverage, it usually works. If not, you'll need to carefully cut or chisel the agitator off the transmission shaft and replace the agitator 285565.
How are you prying off the cap with a flat head screw driver so that the agitator can be separated?
Answer Deb, You'll need to look closely at the seam between the top of the agitator and the agitator cap, you should see a slot molded into the agitator, approximately 1/4 inch long and 1/16 inch wide. Slip the end of the flat blade screwdriver into the slot and twist the screwdriver. once there is enough clearance, you can insert the blade in the opening and repeat the process around the remainder of the cap.
I cannot get the dust cap off to see if I need to replace the agit dogs. There is nothing to grab on to make it come loose.
Answer Hello Audrey. Your model is a GE and does not use dogs. You need to check the coupling WH49X10042 and see if it is bad and needs to be replaced in the unit.