I'm so sorry, but I am confused by your response. When a load is the machine, my agitator moves clockwise, just as it has always done. Earlier today, when I filled the machine to the smallest load size and didn't add any clothes, it agitated just fine. The agitator does not move counter clockwise- I had understood from Q and A's that if the agitator moves freely in both directions, there is a problem with the cam kit/dog agits. I don't have that problem.
I cannot, though, see the dog agits engaging the ratchet mechanism. Should that be visible on my machine when just moving the agitator by hand?
Answer Hello Emma. In order for the unit to agitate, the dogs have to cam out. You can remove the top cover and the dust cap and see the dogs working inside the agitator then. If they are good, then the transmission is bad.
When reinstalling the agitator, how tight should the agitator bolt be?
If you give the agitator bolt one good tightening turn it will be ok. We do not have a torque setting for the part.
Trying to replace the agitator dogs. However, the top agitator will not release from the bottom agitator. Why will it not release?
Answer Pete, Occasionally the interior cam kit 285809 and thrust washer/Spacer 3951608 will seize and melt to the agitator interior. In some cases once you remove the agitator and set it on the floor, you can eventually "break" the seized parts loose and complete the repair, hold the bottom agitator in place on the floor and turn and rock the auger to break it loose. When you reconstruct the agitator you also want to lube the cams and dogs with 350849 or a silicone based grease from a local resource. The alternative is a new agitator 3951744.
After removing the agitator bolt I can't get the agitator out of the washer no matter how hard I pull up on it. Any suggestions?
Also when doing the capatibility check it says the agitator dogs are not compatible with my model. Not sure what to do.
Answer Judy, under the circumstances, we recommend you order and install the "cam kit" 285811 . Based on your post information, it sounds like the bearings have seized together and are causing the difficulty to remove the agitator and clothes mover. Once you have the bolt removed, you may want to place a length of rope or a very large belt under the agitator and use the rope to lift up on the complete assembly, it will give you a little bit more leverage, it usually works. If not, you'll need to carefully cut or chisel the agitator off the transmission shaft and replace the agitator 285565.