How are you prying off the cap with a flat head screw driver so that the agitator can be separated?
Answer Deb, You'll need to look closely at the seam between the top of the agitator and the agitator cap, you should see a slot molded into the agitator, approximately 1/4 inch long and 1/16 inch wide. Slip the end of the flat blade screwdriver into the slot and twist the screwdriver. once there is enough clearance, you can insert the blade in the opening and repeat the process around the remainder of the cap.
I cannot get the dust cap off to see if I need to replace the agit dogs. There is nothing to grab on to make it come loose.
Answer Hello Audrey. Your model is a GE and does not use dogs. You need to check the coupling WH49X10042 and see if it is bad and needs to be replaced in the unit.
The bottom of my washers agitator work, but the top does not agitate. Do I have to change the hole thing or top part.
Answer S.O., Yes, you can repair the top portion of the agitator drive system. But we would reccomend you use the Agitator Repair Kit 285748 instead od just the "agitator dogs". You'll have a more "positive" and permanent repair, than just replacing the "dogs". Just remember a dab of water proff grease on the cam, dogs and spacer/bearing, will be even more advantageous.