I cannot get the dust cap off to see if I need to replace the agit dogs. There is nothing to grab on to make it come loose.
Answer Hello Audrey. Your model is a GE and does not use dogs. You need to check the coupling WH49X10042 and see if it is bad and needs to be replaced in the unit.
The bottom of my washers agitator work, but the top does not agitate. Do I have to change the hole thing or top part.
Answer S.O., Yes, you can repair the top portion of the agitator drive system. But we would reccomend you use the Agitator Repair Kit 285748 instead od just the "agitator dogs". You'll have a more "positive" and permanent repair, than just replacing the "dogs". Just remember a dab of water proff grease on the cam, dogs and spacer/bearing, will be even more advantageous.
I cannot get the two agitaors separated, what can I do?
Answer Hello Melvin. Stand on the bottom part and jerk upward to separate the top from the bottom piece.