Agitate does not work, but the unit does spin.
Answer Hello Floyd. Based on the information you provided, it sounds like the transmission 35-6615 is bad and will need to be replaced on the unit.
How do I remove the softner cup to get to the bolt that holds the agitator base down?
Answer Hello Al. The cap on the top of the agitator pulls off the agitator. Some of these can be tight and difficult to remove.
We cant remove lower base of agitator to replace bearing and seal?
Answer Hello Pablo. Once the center bolt is removed, the lower section pulls upward. If it is stuck, run a rope under it and jerk the rope upward to free the lower section of the unit.
My base came off and I can't get it back down. Is there a certain way to put it back on?
Answer Hello Lateshia. Yes, you will need to line up the splines of the agitator 21001530 with the splines of the transmission. Once they line up, the agitator base will push down. Hope this helps.