Our ice maker auger keeps jamming and spinning out of the cap , would replacing this part help keep the auger in place?
Answer Pcling, Yes, replacing the end cap will help, but there are other things to check as well, Make sure the auger motor and yoke are mounted to the rear housing properly and tightly. Make sure the metal housing is perpendicular to the back wall of the ice bin, and the ice bin is properly mounted into the guide rails. Make sure the freezer temperature is not below 0 dgrs, and that the cubes aren't sticking together in the bin causing excess force on the auger shaft.
Hi, Do you have international delivery to Spain? Thanks a lot.
Answer Hello J.P.,
I'm sorry but we have no way to ship outside of the United States at this time. If you know anyone with an address in the U.S., you can have it shipped there and have them ship it on to you.
My agitator jams and becomes unwound from the helix cap super easy.
Do you know if this replacement cap is identical design to the original (2004) or did they tweak the engineering of it to function better in the past 8 yrs?
I am buying a new bucket and wondered if I should try a new helix cap at the same time....
Answer JLofty, To the best of our knowledge, the manufacturer has not redesigned the helix drive cap. There are several other possible issues that you will need to check. Is the auger motor 67003226,drive yoke 10114901 and motor cover assembly 12786502 perpendicular and straight, or at a slight angle. Is there excessive back and forth movement in the auger 10114401 dispenser bar 10113801 or wheel 67002052 Any excess movement in the auger shaft, would allow the drive helix to dislocate from the bin. This could also be due to excessive ice cubes, extremely cold and frozen cubes, and worn out spacers and blades in the mandiplte. You may want to consider dismantling the assembly and repairing the worn parts, or may want to consider this 12740302 agitator assembly
The auger will not turn and ice cannot be despensed. What would be not functioning properly?
Answer Darrell, It's not quite that easy. It could be an issue in the auger motor itself 12002089 or the dispenser control board 67003622. You may want to access the auger motor and check for 120 VAC from white to orange and white to blue on the motor when the cubed ice and crushed ice selection is made, and the dispenser paddle pressed, no voltage would indicate a bad dispenser control board or loose wire. voltage on the wires would indicate a faulty auger motor.
Does the agitator bar end fit into the hole or does it just lay in the open ridge. Does anyone know?
Answer Hi Karen. The 2-3/4 round end (smaller) fits into the ice bin. The large round end (3-3/4") with the 2 flat inside tangs are for the outside of the bin. Helix tap part # D7749401. Thank You.
How is the best way to put cap on agitator without springing the coils on the agitator?
Answer Hi Glen. The cap-helix is part # D7749401. It is the very 1st. part installes into the ice bin.the auger(agitator as mentioned). It is not a wound type The back end loosy fits into the cap. Thank you.