Freezer is cold, refrigerator section is warm and damper is not blowing cold air.
Answer Hello John,
You will want to check the air vent on the side wall down near the snack pan. Make sure vent is not clogged. If vent clogged you will need to clean it out. If this checks ok then you will want to check the rear freezer wall for frost. Remove the back wall of freezer compartment and check to see if evaporator is impacted by frost. If it is then do a continuity check on the defrost heater 2323198 and defrost thermostat W10225581. If these check ok then you would need to replace defrost control W10366605
What is the lenth of the probe on your Part # AP3037004?
Answer Hello Camille! Unfortunately, we do not have the length information availble on the probe on the cold control 2198202. If you would like to repost with your appliance model number we will be glad to verify if this is the correct control used on your appliance. Thanks!
I ordered a new thermostat and just put it on. I let it fun for a hour or so and still no cold anywhere. The fan runs but the compressor does not kick on. After a hour or so, I plugged in the compressor and it did seem hot. I could hold my hand on it for only a few seconds. I dont know how hot it should even be. Can you help me? Thanks so much!
Answer Hello Kerry,
This sounds like you either have a bad start device 819100 on the compressor, or a bad compressor. Unplug the unit and take the bottom panel off of the back. Remove the start device from the compressor. You do not have to disconnect the wires. Shake the start device. If the start device rattles, it is bad and will require replacement.The start device has a ceramic disc inside it that will shatter if it gets too hot when it has aged and fatigued.