My upper agitator does not turn. What parts do I need? I also need a new dust cap. Thank you.
Answer Bill, you'll need to agitator repair kit, part number 285811, to correct the upper agitator not agitating. The dust cap (inner/barrier cap) is part number W10074580. Thanks!
Do you unscrew the bolt that fastens the agitator clockwise or counterclockwise to remove it?
Answer Hello Mo,
This is a standard right hand thread so to remove it you need to turn it counterclockwise. You will have to reach in with the other hand and hold the agitator so it doesn't turn while unscrewing it.
My Speed Queen washer has grease coming from inside the tub. It looks like it is coming from under the agitator. What to do?
Answer Hello Mike,
This isn't grease but old spoiled fabric softener. The agitator needs to be removed and thoroughly cleaned. You see, most folks don't realize that fabric softener is made of 80% to 90% animal fat. The remaining content is colorings and perfumes to mask its' decomposition. This means that it will spoil. If you want to try an experiment, put a drip of fabric softener on top of the dryer. Look at it every day. It will start out blue and slowly turn green, then yellow, then brown, and eventually black. Somewhere between the yellow and black stages a chunk will break loose and get into the wash. Being animal fat, it will stain clothing just like grease will. This is why the manufacturer recommends to dilute the softener with hot water before putting the softener into the dispenser. This prevents the "clinging" of the softener from making the big mess that seems to exist in most homes.
The top section of agitator does not spin/agitate as should. Is the need of the repair kit?
Answer Jim, your model should read RAS8245EQ1 (S instead of a 5). Yes, the upper agitator does need to be repaired. The agitator repair kit is part number 285811. Thanks!
The washer washes the clothes and seems to be pumping out most of the water but it isnt spinning. What part do I need?
Answer Mary Anne, The issue is most likely a "slipping" clutch 285785 coupling 285753A and or clogged drain pump 3363394 . You first want to check and make sure there's nothing stuck between the two tubs, and the washer drains properly, It has to be empty, before the tub will spin. We'll send you some additional information that may be helpful.
How do I know if its the agitator and not the motor that giving me a problem?
Answer Hello Roland,
If the problem is the agitator, the agitator will turn both directions when rotated by hand. If the agitator is good, it will only turn one direction.