I purchased a dishwasher detergent model #W10224428 and it is identical to the old one except for the terminals on the solenoid. The old one has two terminals and the new one seems to have only one.
Answer Chris, Without a correct and complete model number it's a bit difficult to verify proper parts and wiring to or for a component. In general, If the new part is " it is identical to the old one except for the terminals on the solenoid. The old one has two terminals and the new one seems to have only one". Then the new part is defective. The solenoid needs to have two terminals in order to complete the circuit, and operate. You'll need to contact the APP Customer Service Team (1-877-477-7278) and make arrangements for a new replacement dispenser and return the defective part.
Rinse still full, not draining.
Answer Hello Gus. Check the setting inside the rinse aid dispenser and see if it is turned to the center. If not, and it is down on the lowest setting, it will not use much rinse aid. If it is set right, replace the dispenser W10224428 on the unit.
Does the soap/dry agent dispenser part come with instructions on how to remove and then install the new part. Thank you.
Answer Hello! No, the dispenser assembly W10224428 does not include instructions. However, you will need to disconnect the power to the unit. Remove the screws securing the inner door panel then, raise the inner door panel and remove the screws securing the dispenser to the door panel. Remove the old dispenser and install the new dispenser in reverse order. Hope this helps you, thanks!
Can you please help me with the process of installing this dispenser?
Answer Hello Coeleen. You will remove the screws securing the inner door panel and disconnect the power to the unit. Then raise the inner door panel and remove the screws securing the dispenser to the door panel. Remove the old dispenser and install the new dispenser W10224428 in reverse order.
My dishes are not drying with the heated dry button. My dealer says that it's the new soaps. Is there anything I can do?
Answer Hello Coeleen. Make sure you are using some rinse aid with the soap if there is none already made into the soap. This will help with the drying of the dishes.
Is the Gasket or seal available for the detergent dispenser door? Thanks.
Answer Hello Ken! Unfortunately, the gasket is not available separate from the dispenser assembly W10224428. Sorry about that!