My dryer leaves black/grey streak marks on my light colored clothes. Someone said it is the drum seals failing and the clothes are getting pinched between the seal and drum/housing. Is this a common problem/symptom of bad seals? Thanks for you time.
Answer David, The seals 33001807 are "dirty" and should probably be replaced. But the issue is actually a set of worn out front support glides and or rear rollers. This allows the drum to drop and the gap between the drum and the bulkhead will increase and clothes get stuck in the gap. A Neptune dryer with a see through door is usually a "commercial" coin op dryer, unless someone has done a few modifications. the part numbers for the rollers and glides are 12001541 and 306508 and you'll need two (2) of each.
Does my model require adhesive for both front and rear seals?
Answer Hello Tony. Yes, both front and real felt seals will need to be glued onto the drum.
The rear felt seal came out of the back of the drum. How does this get re-installed? The video shows it is to be glued however, the seal looked different? Also is there a front felt strip that should be changed if there to much play, movement up and down, in the drum?
Answer Hello Tony,
Your model actually has metal tabs that have to be carefully bent down on the seal to hold it in place. Be sure to note how the ends overlap on the old one before removing it. The new seal has to be overlapped the same way to prevent the rotation of the drum from catching the seal and jerking it out. If the rear one has come out, overlap it in the same direction the front one is.
It is taking three hours for clothes to dry. Is that the the door seal or drum seal? Thanks
Answer Hello Michelle. It sounds like you may have a defrost problem with the unit. Check and see if there is any frost build up on the back wall of the freezer. If so, you will need to test the defrost heater and the defrost thermostat. They should read closed for continuity when cold. You can test this with a multi-meter TJMA-DMT3. I will include a link at the end to assist you how to use the multi-meter if needed. If both parts are good, you will need to replace the defrost timer. Once the problem is repaired, you will need to thaw out the ice on the coils before the unit will operate properly. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html
My garments get stuck between seal and drum. How can I fix the problem ?
Answer Hi Virginia. The felts at the front inner panel and the rear bulkhead need changed. Dryer Drum Felt Seal -Part # 33001807. Used on both the front and rear side of the dryer drum. For adhesive order Y055980 (you will need 2 adhesives). Also check the rear tumbler rollers part # 12001541 and shafts part # 6-3129480 to see if they are predominantly the cause of this issue. Once the rollers are worn, then the felts will wear. Always the roller and shaft above the heater will wear badly because of the heat (normal). Thank You.
The dryer sounds like a seal or a dog on start up but once the burner ignites it quiets down. Is this the felt seals?
Answer Hello Edward. You will need to check and see if the rollers 12001541 are tight and sticking on the unit. If so, you will need to replace the rollers in the dryer. Hope this helps.